Frequently Asked Questions
Shipping Information
Q: How long does shipping take?
A: Orders are processed and shipped within 1-3 business days. Standard shipping within the US takes 3-5 business days, while international delivery may take 7-14 business days.
Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unworn, unwashed items in their original condition with tags attached. Customized items are non-returnable unless defective.
Q: How do I initiate a return?
A: Log into your account, go to your order history, and select the item(s) you wish to return. Follow the prompts to receive a prepaid return label.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors of the same item. Follow the return process and indicate your exchange preference.
Q: How long does it take to process a refund?
A: Refunds are processed within 3-5 business days of receiving your return. Expect the refund on your original payment method within 5-10 business days.
Product Information
Q: How do I find the right size?
A: Check our size guide on each product page for detailed measurements to help you find the perfect fit.
Q: How should I care for my clothing?
A: For best results, follow the care instructions on the garment's label. Generally, we recommend machine washing in cold water and tumble drying on low.
Q: Can I customize my order?
A: We offer customization on select items. Please check the product page for customization options and additional details.
